Field Notes / AI Product Risk & Safety
AI product risk lives in the gray zone
Why a plausible answer is not enough when the product must detect ambiguity and stop the normal flow.
Safety is defined by the point where a product refuses to continue as if the situation were routine.
First-hand context
Synthetic scenarios showed how a calm, competent-looking reply can miss the boundary that should pause the interaction.
Decision record
The decision and its trade-off
A helpful interface wants to continue. A safety system sometimes has to interrupt, clarify, and route elsewhere.
What can be inspected
The draft compares interaction sequences and control boundaries. It is not a clinical study.
What failed or remains uncertain
Crisis resources and medical wording require current external and specialist verification before publication.
Field rule
A reusable principle
Test the sequence around an ambiguous signal as well as the best isolated reply.